We live in a world of dynamic IT solutions in which businesses often face the challenge of deciding to select the right support structure. Amongst all the options, 2 stand out: Managed IT Services and IT Outsourcing. Although these terms are occasionally used interchangeably, they have clear-cut, distinct approaches, each catering to unique organizational needs. Let’s take a good look at the difference between these.

Managed IT Services – A Brief Overview

Managed IT services are offered by specific providers, also known as MSPs (Managed Services Providers). For them, the main focus is to help manage your IT environment by offering a consultative approach to handling your operations.
MSPs’ main focus is the optimization of the IT infrastructure, aligning with your company’s particular needs. They do this via cost-effective hardware and software options or overhauling your current security posture.
Other than that, they can help you with your day-to-day tasks. An MSP uses the expert services of a resource to handle aspects of your business better than an organization with little to no IT experience.

What Is IT Outsourcing?

On the flip side, IT Outsourcing involves hiring a third-party vendor to work on your specific IT tasks or immediate issues that come up. Operating on a break-fix model, this approach is based on a mediator responding to issues on a case-by-case basis. The good news is that Third-party IT providers offer different forms of assistance and can be located anywhere worldwide, often working remotely.
Unlike Managed IT Services, IT Outsourcing does not follow a long-term approach. Instead, its main purpose is solving specific problems without delving into overarching IT strategies. This model means that they are brought into action when any issue arises, minimizing downtime but lacking the continuous support offered by MSPs.
Additionally, IT outsourcing has the duty of helping clients with a particular duty. A company might hire them for a specific task, such as removing a virus, setting up new infrastructure, installing new security systems, or setting up a new infrastructure.

Differences Between Managed IT and IT Outsourcing

Now that we know what Managed IT services and IT Outsourcing are, here is an outline of their differences.

Business Model

Managed IT Services thrive on building lasting partnerships, aiming to comprehend your business complexities and push it forward. Meanwhile, IT outsourcing operates on a task-by-task basis, providing specific solutions without a long-term commitment.

Maintenance and Preventative Measures

MSPs have a proactive approach since they constantly monitor and patch vulnerabilities to prevent issues. IT Outsourcing, however, follows a reactive workflow, intervening only when a problem emerges.


Managed IT Services may have a subscription-based model for continuous support. On the other hand, IT Outsourcing charges on a case-by-case or hourly basis for specific services.

The Perfect Fit for Your Business

The main difference between Managed IT services and IT outsourcing is the types of services they provide. The decision depends on your business needs. If you seek long-term IT maintenance, a partner, and proactive support, Managed IT Services might be the optimal choice. However, if you require on-demand, special assistance for specific tasks without a commitment, IT Outsourcing could be the solution.

Closing Note

Understanding the meticulous details of managed IT services and IT outsourcing helps you align your IT strategy effectively to sync with your business goals. We aim to provide the technological support needed. Schedule an appointment to chat with one of the experts from Exordium Networks at (972) 573-1180. We are just a call away.

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