For part two of this series, I’d like to focus on a technology called VoIP, or Voice over Internet Protocol. Chances are, you’ve probably used VoIP in the past and never even knew it. If you’ve used Skype, Vonage, Viber or a host of other similar applications/services, then you’ve already used VoIP! But what exactly is it? Well, simply put, VoIP is using your existing internet connection to make and receive phone calls. That’s pretty much the essence of it. Well, there are a bunch of other technologies/processes involved in the back end to make all of this work, but going into all of that really isn’t the purpose of this blog post. And i’m relatively sure you have better things to do then listen to me ramble on with techno babble about routers, switches, SIP protocols and all that fun stuff. Rather, as with my previous post, my main purpose here to introduce you to a technology you may or may not have heard of and how it would be beneficial to your enterprise.

Let’s start with a little bit of background first. As explained before, VoIP works off your already existing internet connection. That means, implementing voice requires no additional cabling or wiring costs. If you have internet, then you have everything you need to implement VoIP (cabling wise at least). Depending on the size of your organization and whether your employees love to use the phone or not, this simply might be all that you need. If your company has a lot of internet traffic, then perhaps increasing your internet speed might be a good idea. Either way, VoIP doesn’t require a large amount of bandwidth, and with internet speeds being what they are, that means you can have clear, reliable telephone conversations.

VoIP can also greatly reshape how you and your clients view your business. VoIP can get you an automated receptionist, auto-attendant menu, and professional voicemail.

At this point, a question you might be asking yourself at the moment is, “what happens to all my old analog phones?” The fact of the matter is, absolutely nothing. With VoIP, you can keep all your old phones and still enjoy all the benefits and reliability of VoIP communications. Even better, you can have some phones which are completely VoIP (rather than a telephone cable plugged into them you have an Ethernet cable) while the rest of the phones are analog. This is especially great for Senior / Assisted Care living facilities. The administrators and other office staff can enjoy fully functioning VoIP telephones while the residents can still keep the phones they enjoy from home. You gain all these benefits for less than the cost of maintaining your traditional telephone lines.

If you’re worried about any complexity involved in setting up VoIP services or in using VoIP telephones, don’t be. Exordium Solutions will completely install the back-end infrastructure necessary to get you up and running. Even more, we’ll also train your staff on how to use the VoIP phones. So don’t delay. Make the switch over to VoIP today!