Q. Was price more important than delivery, service, or quality?
A: I used to be a CPA, and there are three things that you are told. You have (1) Quality, you have (2) Cost, and you have (3) Speed and those three things are always in conflict.
For me, price is important, but when you have a nurse call system or a paging system or phone system that does not work, it doesn’t give you much comfort knowing that you went with the lowest dollar.
I have always prided myself in people just like myself that gives service to seniors. Its important to be able to deliver the promise that you make. That is normally at or at or a little more at a premium, and you normally hear that spiel, but the difference with Exordium is that they actually back up their service and they actually make it work.
Q. Can you think of a word or phrase that best describes your relationship with Exordium?
A. Complete Confidence.
A: Because over the last 17 projects in the last 10 years that I have known him, Exordium delivers on what they say.
And when the computers go down, the phones go down, everybody wants to blame everybody else – its’ the internet provider, it’s the hardware, it’s the software, it’s the phone lines, it’s the low voltage – and I don’t care about any of that. And Exordium Networks goes and solves it, regardless of who’s problem it was, they fix it – so that has been tried and true, time and time again.
And now, as I have recommended him to MorningStar and other people, not only does he do the same kind of service in being reliable, but he is also more cost effective.